image9

POLICIES

Thank you for reviewing our policies.

 Insurance
We provide a therapeutic massage, which is non-medical. We do not work with insurance companies. Any communication with insurance companies is solely the clients responsibility. We are strictly a private-pay facility.


Cancellation Policy
If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice.  If you need to cancel your appointment, please call the office at 208-406-8522. If we don't answer, leave your information on our voice mail.  Sorry, cancellations made via email are not accepted. We are more that willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. Prepaid appointments will be transferred to credit to be used at a later date.  Appointments made within 24 hours are automatically subject to cancellation fees.  We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:

  • More than 24 hours notice for massages one hour or less, service will be cancelled at no charge.


  • Less than 24 hours notice for massages one hour or less, 50% of the service price will be charged.
  • Failure to show without notice within 20 minutes of appointment, 50% of service price will be charged.

Late Arrivals Policy
We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time. If you are late, your massage time may be shortened in order to comply with office schedule. The full amount for the service is still due.


New Clients
Please arrive 10 - 15 minutes prior to your scheduled appointment to complete paperwork, communicate your needs with your therapist, and begin your session on time.  


Returning Clients
For returning clients, please plan on arriving 5 - 10 minutes early to allow for a short follow up form, and communicate your needs with your therapist.  If you arrive late, the session will still end on time and full payment will be expected.  Therapists are not permitted to work  past the scheduled end time of the session because they need time to clean the table, linens, do paperwork, and prepare for the next client. 


 Cleanliness
We do not have showers in our office, please bathe prior to your scheduled appointment.  Avoid wearing strong perfumes or cologne.


Cell Phone Usage

In our effort to maintain a relaxing & tranquil atmosphere for clients, we ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the reception area. 


Conversation 
It is your choice to talk to your therapist or remain quiet throughout your session.  Your therapist will follow your lead and mirror your decision.  There are times that your therapist may need to  speak to you to have you re-position, request feedback on pressure, or explain a finding.


Professionalism 
All therapies are professional, therapeutic massages, there will be no sexual contact or conduct at any time between any client and a therapist.  Should a client behave in a manner that violates this professional boundary, the session will be ended and the client will still be required to pay for the session in full; but will be asked to not come back.


Refunds 
Any prepaid massages that get cancelled after scheduling will be refunded to the clients account to be used at a later date with no expiration.